SHIPPING & REFUND
Thank you for supporting Sweet Dreamz! Below is an overview of the most asked questions about returns and exchanges while shopping with Sweet Dreamz. If you haven’t found an answer to your question, please Contact Us on the contact page.
Shipping Policy
How much does shipping cost and Tax?
Currently, we only ship within the Australia
Australia: We accept Free Shipping for all Product. All prices and figures are listed in AUD dollars.
We Do Not Charge Any Tax.
How long does shipping take?
Your order will be processed and dispatched from our warehouse in Brisbane.
Australia: Handling Time 1-2 Business Days & Transit Time 4-7 Business days (Mon-Fri). Order Cutoff Time will be 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Brisbane)
Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number.
Please note – We cannot be responsible for packages that are left unattended by Australia Post. Once an item has been ‘delivered’ via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.
Australia Post will only hold your item at the post office for a certain period. If after this period, your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you.
If you have any questions about your order, please email us at info@sweetdreamz.com.au or use the Contact Us form and our team will assist within 24 hours.
Return & Refund Policy
NOT HAPPY, MONEY BACK!
What’s your return policy?
If, within 14-days of purchase, you have change of mind for any reason, you can simply return your unopened product to our warehouse. Your order number and email address will be required to complete this process.
Returned products must be returned in their original, New, undamaged packaging, and must be in a re-saleable condition.
We do not accept any ‘change of mind’ returns for opened products and realise that not everyone’s taste is the same. For this reason, please choose carefully.
Please note-
- No restocking fee
- Customers can products return in store
- If a product is incorrect, damaged by the carrier, or otherwise defective then there is no cost to customers for return shipping.
- If the customer purchased the wrong product, it does not fit or they no longer want the item then the customer must pay the actual return shipping cost for the return shipping.
Damaged product
If you’ve shopped on our website and have received a damaged product(s), we apologize… these things can happen, but let’s fix this for you ASAP. Please follow our returns procedure here. Make sure you have your order number and email address handy as you will need these to complete the process.
For Contacting Us
Address: 85 Arcoona Road, Coolum Beach, QLD 4573, Australia
Phone Number: 0421633116
Email: info@sweetdreamz.com.au